Our Services
Streamline Your Business
At VBA Process Management Pvt. Ltd., we offer a comprehensive suite of services including debt recovery solutions, contact center operations, compliance & risk management, data security, and workforce training. Our approach is built on integrity, transparency, and professionalism to ensure trusted outcomes for our clients.
01
Debt Recovery Solutions
We specialize in ethical and effective debt collection and recovery management for banks, NBFCs, and financial institutions.
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Early-stage collections & soft reminders
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Mid-stage recovery through structured engagement
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Legal recovery support in compliance with regulations
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Customized recovery strategies that safeguard your brand reputation
Our focus: Maximizing recoveries while ensuring dignity, respect, and compliance at every step.
02
Contact Center Solutions
Building on our recovery expertise, VBA is setting up a dedicated call center operation to handle customer interactions across industries.
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Outbound & inbound customer support
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First-level query resolution
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Payment reminders & follow-ups
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Customer satisfaction surveys & feedback management
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Dedicated escalation management
Our goal: To create seamless, professional, and values-driven customer experiences.
03
Data Security & Technology Integration
We leverage technology to make our services secure, scalable, and future-ready.
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ISO 27001-certified data protection systems
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Encrypted communication channels
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Automated dialers and CRM integration
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Analytics-driven dashboards for performance tracking
Our advantage: Safe, efficient, and transparent processes.
04
Training & Workforce Excellence
We invest in people as much as processes, ensuring every team member represents VBA’s values.
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Structured training modules for collections & customer service
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Regular compliance and ethics workshops
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Performance coaching for productivity & professionalism
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Employee engagement initiatives to sustain excellence
Our belief: A well-trained team builds lasting trust.
ABOUT US
VBA Process Management Pvt. Ltd. is a trusted partner in debt recovery and customer lifecycle management, helping banks, NBFCs, and financial institutions manage collections with professionalism, compliance, and care.
With ISO 27001-certified processes and a strong commitment to data security, we are expanding our capabilities into customer support and contact center solutions, offering end-to-end process management with the same values that built our foundation.
Why choose VBA Process Management Pvt. Ltd.
Choosing the right partner for debt recovery and customer engagement is critical and at VBA Process Management Pvt. Ltd., we set ourselves apart through our values, expertise, and results.
01
Ethical & Compliant
We uphold the highest standards of integrity, trust, and transparency in every interaction, ensuring full compliance with industry regulations.
02
Proven Expertise
Our team brings deep experience in debt recovery and process management, delivering efficient results without compromising client reputation.
03
Secure & Scalable
With ISO 27001-certified systems and technology-driven processes, we provide secure, reliable, and future-ready solutions.
WHAT MAKES US DIFFERENT
Integrity at the Core
Every process is guided by honesty, transparency, and fairness the foundation of trusted financial services.
Customized Solutions
We design strategies tailored to your institution’s needs, ensuring maximum effectiveness and alignment with your goals.
Consistent Performance
Our track record speaks for itself reliable, timely, and results-driven outcomes across every engagement.