ABOUT US
At VBA Process Management Pvt. Ltd., we believe that business growth and ethical practices must go hand in hand. Founded with a vision to redefine debt recovery and process management in India, we are committed to delivering results through integrity, trust, and transparency the very values that drive the banking and financial services industry.
We specialize in debt recovery solutions for banks, NBFCs, and financial institutions, ensuring every interaction is respectful, compliant, and reputation-safe. Beyond collections, VBA is expanding into contact center operations and end-to-end customer engagement, powered by ISO 27001-certified systems that guarantee data security and compliance at every level.
What sets us apart is our belief that true success comes from values-based growth. Our professionals are trained not just in recovery and customer service but in upholding ethical practices that strengthen client relationships. We don’t just aim for short-term results we aspire to build sustainable, long-term partnerships.
Our mission is simple yet powerful: to deliver measurable outcomes while never compromising on the values that define us.
With VBA as your partner, you can expect:
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Trusted recovery and customer engagement solutions
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Ethical and compliant practices that safeguard reputation
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Technology-driven efficiency backed by secure systems
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A team dedicated to professionalism and excellence
At VBA, “Vision Beyond Business” isn’t just a tagline it’s the way we work, every day.
OUR PEOPLE
The Minds Behind VBA Process Management Private Limited
G S Basavaraj
Managing Director (MD)
Hemaant Kumarr
Chief Executive Officer (CEO)
G B Arjun
Chief Operations Officer (COO)
OUR MISSION
To deliver ethical, efficient, and technology-driven debt recovery and process management solutions that build trust, safeguard client reputation, and create long-term value all while upholding integrity, transparency, and compliance in every interaction.
OUR Vision
To be the most trusted and values-driven process management partner in the financial services industry, recognized for combining integrity with innovation and setting new benchmarks in ethical debt recovery and customer engagement.