Terms & Conditions

Use of Website & Services

• The information provided on our website is for general informational purposes only and may be subject to change without prior notice.

• You agree to use our website and services only for lawful purposes and in accordance with applicable laws and regulations.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Services Offered

• VBA provides debt recovery, process management, contact center solutions, compliance support, and related services.

• All services are delivered in accordance with applicable laws, RBI guidelines, and industry standards.

• Service agreements, timelines, and deliverables will be governed by separate contracts signed with clients.

Confidentiality & Data Protection

• We are committed to safeguarding all client and customer information in line with ISO 27001-certified processes.

• Any personal or financial data shared with VBA will be handled with strict confidentiality and will not be disclosed to third parties except as required by law or as part of service delivery.

• Clients are responsible for ensuring that the data they share with VBA is accurate and lawful.

Limitation of Liability

• While we take utmost care in delivering our services, VBA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

• VBA does not guarantee specific outcomes unless explicitly agreed upon in a signed client contract.

Intellectual Property

• All content, materials, and designs on this website are the property of VBA Process Management Pvt. Ltd.

• Unauthorized reproduction, distribution, or use of our content without written permission is prohibited.

Third-Party Links

• Our website may contain links to third-party websites. VBA is not responsible for the content, security, or practices of such external sites.

Third-Party Links

• Our website may contain links to third-party websites. VBA is not responsible for the content, security, or practices of such external sites.

Amendments

• VBA reserves the right to update or modify these Terms & Conditions at any time without prior notice.

• Continued use of our website or services after changes implies acceptance of the updated terms.

Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

• Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.